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Answers To Your QuestionsWhat Kind Of Payment Methods Waybiker Support?
1.Choose your shipping address OR create a new one.
2.Enter your Card Details and click “Submit”.
3.Your Payment will be processed and an pre-authorization email will be sent to your email inbox.
Why Is My Order Still In The Processing Stage?
If your order is still in the processing stage over 48 hours after payment, it means that some items in your order are out of stock. We usually need 2-5 days to restock these items. If you still have concerns about your order, please contact us to check for you directly via Live Chat or email to firstname.lastname@example.org.
What Shipping Methods Do You Offer And What Is The Estimated Delivery Date? Where Can I Check The Shipping Status Of My Order?
|Airmail and register airmail||Area||time|
|United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom||7-15 business days|
Australia ,New Zealand, Singapore
|7-15 business days|
|Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland||7-20 business days|
|Brazil, Russia, Mexico||15-35 business days|
|Other countries||7-25 business days|
|EMS||All countries except those listed below||6-8 business days|
|Brazil and Russia||10-25 business days|
|Expedited Shipping*(DHL)||3-7business days to worldwide.||3-7 business days|
The transit time depends on where you're located and where your package comes from. The shipping times are a general guide and do not apply to some remote areas. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible.
Items Are Missing/Lost From My Order,What Can I Do ?
Order Split Shipped: Check your order whether it has not been split shipped. Contact our Customer Service.
Waybiker made a mistake: On rare occasions an item maybe missed during packaging.
Parcel damaged or items removed: The package seems modified or damaged and items may have fallen out.
If you have checked, there is still something missing. Take photos of what has arrived and email what is missing to our Customer Service at email@example.com, including your order number and a copy of the parcel declaration.
If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then contact us by providing the transaction ID, invoice ID or your PayPal email address and our customer service center will resolve the issue.
My Product Has Stopped Working Correctly?
If you encounter quality issues within the warranty period you will be covered. Learn all about the warranty procedure. Every product has a specific warranty period. If it is not stated in the product listing, contact us via email to firstname.lastname@example.org If it is outside of warranty we may still be able to offer repairs or replacement parts.
My Item Was Damaged During Transit ?
If your item was damaged during shipping, you are eligible for a refund after reject it. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier.
Item Is Not What I OrderedIf the items received are not the one you ordered or not as described, you can choose to keep the item at a discounted price or request a replacement after reject it by contacting us at email@example.com.
Please contact our customer service via email to firstname.lastname@example.org to help if we can solve the problem together first. In most cases, items can be returned within 45 days.Please contact us before returning the item, or we will refuse to deal with it.